Every CXO needs to be customer aware and customer focussed. This Masterclass will help you to look at your business with fresh eyes.

The goal is to deliver Ambience: whether physical or digital, to help you to develop a sixth sense to maximise your customer experience, and to use technology that is both sophisticated and accessible, to optimise your ROI.

How will this help my business?

Combine excellence in physical and digital CX (Customer Experience) and AI (Artificial Intelligence) for your business to:

• help you increase your profitability

• get better ROI from the money you are already spending

• understand and maximise the benefits of CX to meet customer expectations and aspirations

• deliver a joined-up brand-experience

• ensure your team owns, consistently delivers, and further enhances your customer experience

Your Experts

This workshop is being delivered by Stephen Spencer + Associates

Minimal Financial Assistance (MFA) scheme

The Growth Hub programme operates a Minimal Financial Assistance (MFA) scheme. All SMEs which receive support under this programme are being aided under the UK Subsidy Control Act (2022) and The Subsidy Control (Gross Cash Amount and Gross Cash Equivalent) Regulations (2022 No. 1186).

MFA allows a beneficiary to receive up to £315,000 of Subsidy over a three-fiscal year period (i.e. the current and previous two fiscal years). The value of MFA given is the gross cash amount or the gross cash equivalent of the subsidy. The MFA value of this webinar is £724.00.